At Elina Loop, we are committed to ensuring your satisfaction with our products. Please read our Returns & Refund Policy carefully before making a purchase.
1. Returns Eligibility
- Products must be returned within 7 days of delivery.
- Items must be unused, in their original packaging, and in the same condition as received.
- Certain products such as opened electronics or wearable devices may not be eligible for return due to hygiene and safety reasons.
2. Return Process
- To initiate a return, please contact us at [email protected] with your order details and reason for return.
- Our team will guide you through the return process and provide instructions for returning the item.
- Customers are responsible for return shipping costs unless the return is due to a defective or incorrect product.
3. Refunds
- Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed via the same payment method used at the time of purchase. Since we operate on cash on delivery, refunds will be issued through an agreed method communicated by our support team.
- Refunds may take 7–10 business days to reflect, depending on the processing method.
4. Damaged or Defective Products
- If you receive a damaged or defective product, please contact us immediately at [email protected].
- We will arrange a replacement or refund at no additional cost to you.
5. Contact Us
For any questions or assistance regarding returns and refunds, please reach out to [email protected].